It’s all about basics

The problem we are facing is that due to a serious lack of parenting people cannot and do not even get the basics right.  Instead of sending your team or yourself on yet another pointless, involved, way-too-long, trainign course or initiative, try getting your staff or yourself to…

• Answer the phone! Yes sparky, the thing making a noise on your desk!
• Answer the phone and know your job. Dah!
• Answer the phone, know your job, and actually help the customer. What a concept!
• Return phone calls. Novel idea I know!
• Call people back. For the ice-cream people!
• Pitch up. How else are you going to get the business?
• Be on time. When you are late you insult the people waiting!
• Do the bloody job you are being paid to do. Wow! What an idea!
• Keep your word. In a world of lies and deceit, this one will bullet proof your business or job.
• Deliver what you said you would deliver. Don’t over deliver or under promise – just deliver.
• Do as you are told. Thinking out of the box is over rated. Do what you are bloody told, and if you don’t like it, pack your bags and (bad word)!
• Do it right the first time. If you can’t, leave, and if you don’t – pay for your mistake.
• Take ownership. That means it is your problem!
• Communicate and share knowledge and information with each other. Stop working in silo’s.
• Change your attitude and the world will change it’s attitude towards you. If your attitude sucks, you are part of the problem!

I really could go on and on….but I think by now you get the point.  Is’nt it amazing though how we excuse the basics by labelling them as cliches?